Frequently Asked Questions
Everything you need to know about your premium audio journey.
Do you offer international shipping outside of Australia?
While we primarily serve the Australian market with flat-rate shipping, we do offer express international delivery to New Zealand and select regions. Shipping costs are calculated at checkout based on your location and package weight.
What is your return policy for high-end headphones?
We offer a 30-day return policy for most items. Due to hygiene reasons, in-ear monitors (IEMs) must be returned in their original, unopened shrink-wrap. Open-back and over-ear headphones can be returned if they are in mint condition with all original packaging.
Are all products sold on Audiophile Shop AU authentic?
Absolutely. We are authorized Australian dealers for every brand we carry, including Sennheiser, Focal, and Hifiman. Every purchase comes with a full manufacturer's warranty valid within Australia.
Can I get expert advice on matching an amp with my headphones?
Yes! Our team of audio engineers is available via live chat or email to help you find the perfect synergy between your DAC, amplifier, and headphones to ensure optimal impedance matching and sound signature.
How long does shipping take within Australia?
Orders are typically processed within 24 hours. Standard shipping to metro areas like Sydney, Melbourne, and Brisbane usually takes 2-4 business days, while regional areas may take 5-7 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options through Afterpay and ZipMoney for larger equipment purchases.